Skip to main content
logo logo

Information Centre

Return to main site Submit a request Sign in
How can we help?

FAQ’s

Have any questions? Find the answers to all of them

Community

Need some advice? The community can help! You can also vote on features or toys you'd like us to add to Weredog!

Submit a Support Ticket

If you need to talk to us directly, submit a support ticket and we'll be with you soon!

Promoted articles

  • How long will my order take?

    If you're looking for the fastest shipping time we can offer, the toys in our...

  • Tracking your Order

    What does my order status mean? Processing – We’ve received your order, and a...

  • How do I upgrade my order?

    If you have placed an order for a Made-to-Order (MTO) toy and you would like ...

  • Can I ask for something special?

    If you have any extra requirements, like your order is a gift and you would l...

  • What is Inventory?

    This is a place where you can find some of our stock that has already been cr...

  • How do I calculate the shipping to my country?

    To get estimated shipping costs, take the following steps: 1. Add all items y...

  • How do I track my order?

    What does my order status mean? Processing – We’ve received your order, and a...

  • My order has shipped, how long will it take?

    All of our delivery times are from when the package consignments are picked u...

  • Do I have to pay an import fee?

    Weredog and the UK leaving the EU (Brexit)On 1st January 2021, the UK left th...

Knowledge base

  • General

  • Our Toys

  • Made to Order

  • Inventory

  • Payments

  • Returns and Refunds

  • Shipping

Contact Support
Still can't find what you're looking for?
Submit a request

© Weredog Help Center