Can I cancel my order once it has been placed?

Once an order has been placed, it will move through a series of states.

While your order is in either the "Processing", "Picking" or "Production Queue" state, we can still cancel your order without any issue.

Once an order moves into the "In Production" or "Awaiting Dispatch" state, we have already begun to craft your custom toys or the inventory item has been picked and is likely packed. Any refunds from this point onward are fully at the discretion of Weredog and we may apply a restocking fee to any refunds processed. Weredog is also not accountable for any bank fees also charged for the refund.

What does my order status mean?

Processing – We’ve received your order, and are checking its details to make sure everything looks right. It hasn’t hit the workshop systems yet.

Production Queue – We have confirmed your order. We’ve assigned the materials for your toy, and it will go into production soon.

In Production – The workshop has the details of your order, and it will be produced shortly! Some orders may skip this status if we make something really fast. At this point, you won’t be able to change any details about your toys – it may still be a little while before they’re done, however!

Picking - This is the status that all of our Inventory/Accessory only orders will go state to after they have been processed. This means our dispatcher is aware of your order and will pick the items within it and then move on to the next stage.

Awaiting Dispatch – Your toys custom toys are produced and are heading to be bagged, tagged! All orders at this point (including Inventory) will then be made ready for shipping and await pick up from our carriers.

On Hold – We’ve noticed something odd about your order, and have contacted you to confirm some details. Please check your email!

During normal periods, custom-order toys may take around four weeks to produce with an extra week for shipping (though many come sooner).  We aim to get all inventory items out within a week of the order being set to Picking. For periods of high demand, you can expect this period to be extended while we work through everyone’s products.

Was this article helpful?
3 out of 4 found this helpful