What does my order status mean?
Processing – We’ve received your order, and are checking its details to make sure everything looks right. It hasn’t hit the workshop systems yet.
Production Queue – We have confirmed your order. We’ve assigned the materials for your toy, and it will go into production soon.
In Production – The workshop has the details of your order, and it will be produced shortly! Some orders may skip this status if we make something really fast. At this point, you won’t be able to change any details about your toys – it may still be a little while before they’re done, however!
Picking - This is the status that all of our Inventory/Accessory only orders will go state to after they have been processed. This means our dispatcher is aware of your order and will pick the items within it and then move on to the next stage.
Awaiting Dispatch – Your toys custom toys are produced and are heading to be bagged, tagged! All orders at this point (including Inventory) will then be made ready for shipping and await pick up from our carriers.
On Hold – We’ve noticed something odd about your order, and have contacted you to confirm some details. Please check your email!
During normal periods, custom-order toys may take around four weeks to produce with an extra week for shipping (though many come sooner). We aim to get all inventory items out within a week of the order being set to Picking. For periods of high demand, you can expect this period to be extended while we work through everyone’s products.
How to check an Order Status
To check the status of an order, first log in to your account at weredog.co.uk (If you did not register an account when placing an order, you can track your order HERE and continue to follow this guide. You will need your order number and email address used at checkout to login.)
1.) Click the orders tab to view your orders. From here you can see the order status, which will be one of the following:
2.) Click View to take you to your desired order.
3.) Tracking information for your order will be visible at the top of the order.