What does my order status mean?
Processing – We’ve received your order, and are checking its details to make sure everything looks right. It hasn’t hit the workshop yet
Production Queue – We have confirmed your order. We’ve assigned the materials for your toy, and it will go into production soon – this is when the regular production times come into effect.
In Production – The workshop has the details of your toy(s), and it will be produced shortly! Some orders may skip this status if we make something really fast. At this point, you won’t be able to change any details about your toys – it may still be a little while before they’re done, however!
Awaiting Dispatch – Your toys are produced and are heading to be boxed, labelled and shipped. If your order only contains premade inventory toys, you will skip the prior “production” statuses.
On Hold – We’ve noticed something odd about your order, and have contacted you to confirm some details. Please check your email!
During normal periods, custom-order toys may take around four weeks to produce and ship (though many come sooner). For periods of high demand, you can expect this period to be extended while we work through everyone’s products.
Checking an Order Status
To check the status of an order, first login to your account at weredog.co.uk (If you did not register an account when placing an order, you can track your order HERE and continue to follow this guide. You will need your order number and email address used at checkout to login.)
1.) Click the orders tab to view your orders. From here you can see the order status, which will be one of the following:
2.) Click View to take you to your desired order.
3.) Tracking information for your order will be visible at the top of the order. Clicking the Track button will take you to https://tracking.weredog.co.uk/ where you will get up to the minute updates about your order.