If you have placed an order for a Made-to-Order (MTO) toy and you would like to upgrade the firmness or colouration, we have a few ways you can do this with minimum hassle.
Simply contact Customer Support via email or complete a ticket and they can send you a link for each upgrade or help you with any special requests!
Email us at firstname.lastname@example.org
or complete at ticket here.
When completing different types of upgrades you will have to complete the following fields:
- Order Number (The order number of the original order being amended)
- Support Ticket Number (This is your support ticket number)
- Which Toy from the order? (Name and Size are Fine, we'll find it!)
- Firmness Upgrade Option (With our split and signature upgrade bolt-ons, we can also give your toy a firm base for extra stability!)