If you have placed an order for a Made-to-Order (MTO) toy and you would like to upgrade the firmness or colouration, we have a few ways you can do this with minimum hassle!
Below are a few links for completing different types of upgrade. Each option will as you to complete the following fields:
- Order Number (The order number of the original order being amended)
- Support Ticket Number (This is your support ticket number)
- Which Toy from the order? (Name and Size is Fine, we'll find it!)
- Firmness Upgrade Option (With our split and signature upgrade bolt-ons, we can also give your toy a firm base for extra stability!)
Changing the colour of a solid colour toy
Contact Support. (support@weredog.co.uk)
Upgrading to a split firmness/colouration
https://weredog.co.uk/product/split-upgrade/
Upgrading to a marble colouration
Contact Support. (support@weredog.co.uk)