How do I upgrade my order?

If you have placed an order for a Made-to-Order (MTO) toy and you would like to upgrade the firmness or colouration, we have a few ways you can do this with minimum hassle.

Simply contact Customer Support via email or complete a ticket and they can send you a link for each upgrade or help you with any special requests!

 

Email us at support@weredog.co.uk

or complete at ticket here.

 

When completing different types of upgrades you will have to complete the following fields:

  • Order Number (The order number of the original order being amended)
  • Support Ticket Number (This is your support ticket number)
  • Which Toy from the order? (Name and Size are Fine, we'll find it!)
  • Firmness Upgrade Option (With our split and signature upgrade bolt-ons, we can also give your toy a firm base for extra stability!)
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